About Us

Covid 19

In light of the current situation with Covid-19, we want to ensure you that we are adhering to all government guidelines. As we navigate the challenges associated, the health and safety of our clients is the number one priority. Prior to your appointment, a consultation form will be emailed to you. Please complete and return all sections including those pertaining to Covid-19.

Finding the Clinic

Entry into The Tower is from Old Broad Street. You will be greeted in the lobby by a concierge and directed to the client waiting area. Please take a seat and Agnes will collect you at the designated appointment time.

Arrival Time

Please allow sufficient time before your appointment to register and, if required, complete the consultation form. If you arrive late, we will do our best to accommodate you, but it may result in a reduction of treatment time or the appointment being rescheduled.

Booking and Cancellations

Bookings can be made in-Clinic, online, by telephone or email. Credit card details are required to secure the booking. If you need to change or cancel the appointment, we ask you to give 48h notice or the full cost of the treatment may be charged.

Health Conditions

When making your booking please advise us of any health conditions and any medication you are taking. On the day of your treatment you will be asked to complete a consultation form to ensure we are providing you the very best service and results, while ensuring your comfort and safety. Please note that for certain medical conditions we will require written permission from your doctor to proceed with treatment.

Pregnancy

Please inform us if you are pregnant to allow us to tailor your experience. Our pregnancy and safety policy states that no treatments can be given in the first twelve weeks of pregnancy.

Gift Vouchers

Gift Vouchers can be purchased in Clinic or online. Vouchers are valid for 6 months or 12 months if you are pregnant, from the day of purchase. They are not transferable and cannot be exchanged for products or cash.

Returns Policy

You can exchange or return any products purchased from DIVINE Skin Clinic London within two weeks with proof of purchase. The item must be unopened and in the original and undamaged packaging. We cannot accept any online or third-party purchase refunds.